FAQs
Welcome to Our FAQ Page!
Have questions? We're here to help!
This page covers the most common questions about ordering, shipping, returns, and more.
Take a moment to browse through our FAQs — you might find the answer you’re looking for right here.
If you don’t see your question, feel free to contact our friendly customer support team anytime at support@wrapsandal.com.
Thank you for shopping with Wrapsandal!
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How long does it take to process and ship my order?
We typically process orders within 1 business days. The estimated delivery time is 3-5 business days.
What is your return window and policy?
You have 90 days from the date of delivery to return unworn, unused items with original tags and packaging. Sale items are final and cannot be returned.
Can I cancel or modify my order after placing it?
You can cancel or modify your order within 12 hours of placing it. After that, cancellations or changes cannot be made.
Do you ship internationally?
Currently, we ship only within the United States.
What payment methods do you accept?
We accept all major credit/debit cards including - Visa
- Paypal
- MasterCard
- American Express
- Discover
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Will I get a tracking number for my order?
Yes, once your order ships, we will email you a tracking number to monitor delivery status.
What should I do if I receive a defective or incorrect item?
Please contact us immediately with your order number and photos/videos of the item. We will arrange an exchange and cover return shipping costs.
How do I contact customer support?
You can reach us via email at support@wrapsandal.com or by phone at +44 7949 746861 during support hours.
Is my payment information secure?
Yes, all payments are processed securely through Stripe and PayPal with SSL encryption. We do not store your card details.
Can I change my shipping address after placing my order?
If your order has not yet shipped, please contact us as soon as possible. We will do our best to update your shipping address.